Question 1

How quickly can I start capturing screenshots?

Accepted Answer

Sign up, get your API key, and make your first screenshot in under 5 minutes. We provide 100 free screenshots per month with no credit card required. Just follow our Quick Start guide.

Question 2

What makes SnapshotAI different from other screenshot APIs?

Accepted Answer

We offer 47+ device presets, full-page capture, video recording, webhook notifications, template system, ad/cookie banner blocking, and custom JavaScript injection. All with 99.99% uptime and <42ms response times.

Question 3

Can I capture mobile and tablet screenshots?

Accepted Answer

Absolutely! We support 47+ devices including iPhone (15 Pro Max to SE), Samsung Galaxy (S25-A54), Google Pixel (10-7), iPad Pro, Galaxy Tab, and Pixel Tablet. Or set custom viewports from 320x240 to 3840x4320.

Question 4

Do you support video recording and GIFs?

Accepted Answer

Yes! Capture scrolling videos in MP4, GIF, WebM, MOV, or AVI formats. Control scroll speed, duration (1-60s), and choose between smooth or auto-scroll. Perfect for demos and presentations.

Question 5

How does pricing work?

Accepted Answer

Simple and transparent: Free (100/mo), Basic ($17 for 2K/mo), Growth ($79 for 10K/mo), Scale ($259 for 50K/mo). Each plan includes different rate limits and storage retention. Overage pricing from $0.75-$2 per 1,000.

Question 6

What about webhooks and real-time notifications?

Accepted Answer

Configure webhooks to receive instant POST notifications when screenshots complete or fail. We include automatic retries (3 attempts) and HMAC signature verification for security.

Question 7

Do I need to configure my own storage?

Accepted Answer

No! Unlike other screenshot APIs, we include high-performance storage in every plan. No S3 buckets, no external configuration. Storage ranges from 100MB (Free) to 100GB (Scale) with automatic CDN delivery and smart retention policies.

Question 8

How does the free trial work?

Accepted Answer

All plans come with a 14-day free trial. No credit card required. You can cancel anytime during the trial without being charged.

Question 9

What happens if I exceed my plan limit?

Accepted Answer

We'll automatically charge for overage at the rates shown above. You can also upgrade your plan at any time to get better overage rates.

Question 10

Can I change plans later?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately and we'll prorate the difference.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, and ACH transfers for annual plans. Enterprise customers can also pay via invoice.

Question 12

Is there a discount for annual billing?

Accepted Answer

Yes! Annual billing gives you 2 months free (save ~17%). Contact sales for custom enterprise pricing.

Question 13

What's your refund policy?

Accepted Answer

We offer a 30-day money-back guarantee. If you're not satisfied, we'll refund your payment, no questions asked.

Question 14

Do you offer volume discounts?

Accepted Answer

Yes! For users requiring more than 500,000 screenshots per month, contact our sales team for custom pricing.

Question 15

What regions do you serve?

Accepted Answer

Our global CDN serves screenshots from 200+ edge locations worldwide, ensuring low latency no matter where your users are.

Question 16

How do I get started with SnapshotAI?

Accepted Answer

Sign up for a free account, generate your API key from the dashboard, and make your first request. You get 100 free screenshots per month. Check our Quick Start guide for a 5-minute tutorial.

Question 17

What's the difference between the plans?

Accepted Answer

Plans differ in monthly screenshot limits, rate limits, storage capacity, and retention periods. All plans include our core features. Free: 100/mo, Basic: 2K/mo, Growth: 10K/mo, Scale: 50K/mo.

Question 18

Does the API use AI technology?

Accepted Answer

Yes! Our AI-powered content blocking uses machine learning models trained on millions of web pages. It achieves 99.8% accuracy for ad blocking and supports 50+ languages. Models are retrained weekly to adapt to new patterns.

Question 19

Can I block ads and cookie banners?

Accepted Answer

Absolutely! Our AI-powered content blocking automatically removes ads, cookie banners, and trackers with 99.8% accuracy. No manual configuration needed—just set block_ads=true or block_cookie_banners=true.

Question 20

What if I need more than 500K screenshots per month?

Accepted Answer

Contact our sales team for custom enterprise pricing. We offer volume discounts, dedicated infrastructure, SLA guarantees, and priority support for high-volume customers.

Question 21

Do I need my own storage bucket?

Accepted Answer

No! We include high-performance CDN-backed storage in all plans. No S3/GCS configuration needed. Storage ranges from 100MB to 100GB depending on your plan.

Question 22

How fast are screenshot captures?

Accepted Answer

Average response time is 42ms for simple captures. Full-page screenshots take 200-500ms depending on page complexity. We use a global CDN with 200+ edge locations for low latency worldwide.

Question 23

Can I use SnapshotAI for commercial projects?

Accepted Answer

Yes! All our plans, including the free tier, can be used for commercial purposes. Review our Terms of Service for acceptable use guidelines.

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